HARMEETPAL SINGH BHULLAR

Achieved and sustained a 4.9+ star rating by consistently delivering safe and punctual passenger transit services across Greater Melbourne, demonstrating exceptional customer service.

Maintained strict compliance with Commercial Passenger Vehicles Victoria (CPVV) regulatory standards and vehicle roadworthiness protocols, ensuring operational integrity and safety.

Navigated complex urban routes efficiently, optimizing travel times and enhancing passenger satisfaction through proactive communication and professionalism.

Rostered, deployed, and supervised daily operations for frontline teams of up to 15+ drivers, parking attendants, and ground personnel across high-frequency transit hubs, ensuring seamless service delivery.

Conducted pre-shift safety toolbox talks, instructed staff on Standard Operating Procedures (SOPs), and delivered structured hands-on onboarding for new transit drivers, enhancing team readiness and compliance.

Monitored driver adherence to schedule timetables, audited customer service standards, conducted performance evaluations, and maintained disciplined shift handovers, improving operational consistency and service quality.

Acted as lead point of contact for rapid resolution of terminal delays, passenger baggage escalations, traffic congestion, and emergency situations, minimizing disruptions and ensuring smooth operations.

Supervised vehicle staging zones, high-density parking logistics, and strict key-tag tracking systems to guarantee zero asset misplacement and optimize facility utilization.

Executed on-demand courier and package deliveries with 100% accuracy using digital logistics platforms, consistently achieving top-tier customer satisfaction.

Optimized delivery routes and managed time efficiently to meet tight deadlines, enhancing service reliability and customer experience.

Maintained strong communication with customers and dispatch, resolving issues promptly to ensure seamless delivery operations.

Supervised passenger shuttle routes and luggage transfer services to airport terminals, maintaining prompt dispatch timing and achieving efficient dispatch operations.

Maintained accurate vehicle key-tag allocations and organized vehicle staging bays nightly for next-day departures and returns, optimizing fleet readiness.

Conducted routine pre-shift bus inspections and ensured customer check-in and handover workflows ran smoothly without delays, contributing to a seamless customer experience.

Operated heavy agitator concrete trucks across urban roads and construction jobsites, strictly complying with NHVR safety regulations and enhancing safety standards.

Supervised raw material load distribution, slump testing, on-site material discharge, and comprehensive vehicle washout procedures, ensuring quality control and operational efficiency.

Completed daily pre-trip safety logs and maintained close radio contact with dispatch to optimize site turnarounds and minimize delays.

Managed inventory, ensuring optimal stock levels and minimizing waste by 10% through accurate tracking and forecasting.

Provided exceptional customer service, resolving inquiries and issues efficiently to maintain high satisfaction rates.

Conducted rigorous stock quality checks, upholding product standards and reducing discrepancies by 5%.

Processed Point-of-Sale (POS) transactions accurately and efficiently, handling an average of 100+ customer transactions daily.

Managed fuel refilling operations, ensuring safety protocols and efficient service for all customers.

Performed daily cash reconciliations, maintaining 100% accuracy in financial records and minimizing discrepancies.

Supervised a workforce of commercial drivers, dispatchers, and yard mechanics, managing daily shift assignments and operational compliance for a large fleet.

Re-engineered fleet routing and loading procedures, reducing vehicle idle time by 15% and transit delays by 20%, significantly enhancing operational efficiency.

Monitored operating budgets, audited fuel and maintenance expenditures, and completed monthly payroll and invoicing reconciliations, ensuring financial accuracy and cost control.

Enforced transport safety regulations, driver licensing records, and preventive maintenance protocols, reducing incidents by 10% and ensuring regulatory adherence.